Telemedicine FAQ

Doxymity is our new provider of telemedicine services. There is no sign up necessary. At the time of your appointment, when the doctor is ready to see you, you will get a link to your cell phone. Please confirm that your insurance pays for Telemedicine visits if you are making an appointment for this service to avoid any out of pocket expenses.

What is telehealth?
Telehealth is a synchronous meeting with a doctor at your office while you are at home on your mobile device and the doctor is at their office or home office.

Why is telehealth offered by TVP?
Telehealth is an important auxiliary to medical care. It saves time and allows us to quickly see patients who may not need an in-person evaluation in the office. Our teens love it, as they don’t have to miss as much (or any) school/work/life for an appointment. Parents love the convenience of an assessment of their child in their comfort zone.

What kind of visits can be done by telehealth?
Rashes, COVID-19 concerns or triage for potential testing, thrush, pink eye, styes, ADHD initial and follow up visits, behavioral concerns, anxiety and depression consultations or follow ups, acne, allergies, painful periods, feeding or sleeping issues, some abdominal pain, stomach bugs, diarrhea or constipation, some viral illnesses, croup, lactation visits, jaundice questions and many more.

What should NOT be done by telehealth?
At this time, well visits will not be done by telehealth. Also, if your child is having an emergency, please don’t wait for a telehealth appointment, call 911. If you are sure that your child has an ear infection, please make an in-person appt. We will look and confirm the diagnosis before antibiotics are prescribed.

How do I know if my child’s symptoms can be seen via telehealth? 
Call our office and you will be triaged by our front desk or RNs and given a telehealth appointment if applicable.

What happens when I get scheduled for a telehealth visit?
You will be given an appointment time and sent an email immediately on making your appointment. This email will have the link to your appt and information about the appointment on it. Read through it. At your appointment time or slightly before, click the link or sign in to your app and click “start visit”. You will then be walked through the process.  When the doctor is ready to “see” you, they will log on and start your appt. Please be patient. Just like in our office, online appts may have us running a little late.

What if I don’t get the email?
If you don’t get the email, please call our office back to arrange for them to confirm the address and resend. That should fix it.

What are the charges for these visits?
These visits are billed as any other to your insurance company. That means that any applicable copays that your insurance company dictates are yours to pay will be billed to you.

What if the TVP doc does a telehealth visit and determines that I need to come in to the office anyway? Am I charged for both visits?
No! This may happen. If we are worried about an issue that needs a “hands on” exam (eg. ear infection, appendicitis, sinusitis, pneumonia), further testing (eg. urinary tract infection, strep infection, potential flu or covid testing) or a better look (eg. poor audio or video on telecommunications platform), you will be scheduled for a same day visit in our office (either in the parking lot or in the office, depending on the symptoms) and you will be billed for only 1 visit.

Do the no-show charges apply to telehealth visits?
Yes. If you make an appointment and do not show up for it (by clicking the link to connect with your MD), we do reserve the right to impose our no-show fee. We want to make sure that all of our patients that need to be seen can be.

Can a minor child or teen schedule their own telehealth visit?
Not at this time. A legal guardian or parent must make the appointment to consent for this type of visit if the patient is a minor.

Will I be asked for a credit card?
No. At this time, and with this platform, we will not be asking for credit cards or payment at the time of service. We will bill families after their visit. If you have an outstanding balance, you can see that and pay it on our patient portal.

How long are these appointments?
A typical telehealth appointment is about 10-20 minutes long. If you are calling about a more time-demanding issues (eg. depression, anxiety, behavioral concern), just tell the front desk so they can carve out appropriate time.

How long will TVP continue telehealth?
As long as it is needed by our parents and families, we will continue to offer this service. It has been a big hit with our patients and parents so far!

Can kids/families who aren’t register patients at Tanque Verde Pediatrics use this telehealth platform?
Telehealth at TVP is for our patients only. But we are accepting new patients right now. So if you know of someone who would like to register as our patient and then schedule a telehealth visit, please have them call our office: 520-722-2585.

How can I keep up on information regarding TVP’s new programs and policies?
Subscribe to our newsletters to keep up to date on the happenings in our office and in our community. Our website will also have all updates on policies and programs posted.