Telemedicine FAQ
Convenient Care, Wherever You Are
We know it’s not always easy to come into the office, especially when your child isn’t feeling well or your family’s schedule is full. That’s why our practice offers telemedicine visits as a safe, convenient way to connect with your pediatrician from home, work, or on the go.
Telemedicine allows our providers to assess symptoms, give medical advice, and even prescribe treatment for many common conditions without the need for an in-person visit.
How Telemedicine Works
- Our telemedicine visits are conducted through Doximity, a secure, HIPAA-compliant platform designed for healthcare.
- No sign-up or app download is required.
- When it’s time for your appointment and your provider is ready, you’ll receive a text message with a link to join the video call.
- Simply click the link to start your secure telemedicine visit right from your smartphone.
What Telemedicine Can Help With
Telemedicine is ideal for many non-emergency concerns, such as:
- Mild cold or cough symptoms
- Seasonal allergies
- Mild stomach upset or constipation
- Behavioral health check-ins or medication follow-ups
- Review of test results or chronic condition follow-up
What’s Not Appropriate for Telemedicine
Some symptoms require an in-person evaluation for accurate diagnosis and safe treatment. Please schedule an office visit instead if your child has:
- A rash or skin issue (it can be difficult to evaluate these over picture/video)
- High fever in infants under 3 months
- Difficulty breathing or wheezing
- Ear pain (often requires ear exam)
- Sore throat needing a strep test
- Significant abdominal pain or vomiting
- Injuries, wounds, or possible fractures
- Any situation that may require lab work, imaging, or in-office evaluation or treatment
If you’re unsure whether your child’s symptoms are appropriate for telemedicine, our nurse triage team can help guide you to the right type of appointment.