Telemedicine FAQ

 (please use Google Chrome browser)

What is telemedicine?
Telemedicine is a synchronous meeting with a doctor at your office while you are at home on your mobile device and the doctor is at their office or home office.

Why is telemedicine offered by TVP?
We are offering telemedicine visits to keep our patients at home to contain the spread of the coronavirus but also to continue to provide needed medical services to them as well. While parents are off from work and students do not have school, we don’t want kids to have to delay medical care if it is needed or desired. Use this time to set up telemedicine visits: discuss behavioral concerns you’ve had on your minds and didn’t have time to take care of, let us help your children with anxiety during this time, use these visits for triage if you are unsure if you need to take your child out to the office to be seen, keep up on your health maintenance visits if they are on chronic medications. Once we are all back to work and school, parents and kids may be too busy with “catch up” work to get in to discuss these issues. Use this time if you can.

What kind of visits can be done by telemedicine?
Rashes, COVID-19 concerns or triage for potential testing, thrush, pink eye, styes, ADHD initial and follow up visits, behavioral concerns, anxiety and depression consultations or follow ups, acne, allergies, painful periods, feeding or sleeping issues, some abdominal pain, stomach bugs, diarrhea or constipation, some viral illnesses, croup, lactation visits, jaundice questions and many more.

What should NOT be done by telemedicine?
At this time, well visits will not be done by telemedicine. (BUT THESE VISITS ARE COMING SOON! ) Also, if your child is having an emergency, please don’t wait for a telemedicine appointment, call 911. If you are sure that your child has an ear infection, please make an in-person appt. We will look and confirm the diagnosis before antibiotics are prescribed.

How do I know if my child’s symptoms can be seen via telemedicine?
Call our office and you will be triaged by our front desk or RNs and given a telemedicine appointment if applicable.

How do I register as a TVP Telemedicine patient?
Use Google Chrome as your browser, go to and sign in as a new user. So easy! (Our practice code is 2585.)

What do I need downloaded / available for this telemedicine visit?
You will need the “Anytime Pediatrics” app on your phone OR a laptop with a camera and microphone with internet access. YOU MUST USE GOOGLE CHROME AS YOUR BROWSER IF YOU ARE NOT USING THE APP ON YOUR PHONE. The phone can be an iphone or Android.

What happens when I get scheduled for a telemedicine visit?
You will be given an appointment time and sent an email immediately on making your appointment. This email will have the link to your appt and information about the appointment on it. Read through it. At your appointment time or slightly before, click the link or sign in to your app and click “start visit”. You will then be walked through the process. When the doctor is ready to “see” you, they will log on and start your appt. Please be patient. Just like in our office, online appts may have us running a little late.

What if I don’t get the email?
If you don’t get the email, please call our office back to arrange for them to confirm the address and resend. That should fix it.

What are the charges for these visits?
These visits are billed as any other to your insurance company. That means that any applicable copays that your insurance company dictates are yours to pay will be billed to you. We know these are trying times for our families, so we will pledge to you that during this emergency, these patient responsibilities will not exceed $50/visit.

What if the TVP doc does a telemedicine visit and determines that I need to come in to the office anyway?
Am I charged for both visits?

No! This may happen. If we are worried about an issue that needs a “hands on” exam (eg. ear infection, appendicitis, sinusitis, pneumonia), further testing (eg. urinary tract infection, strep infection, potential flu or covid testing) or a better look (eg. poor audio or video on telecommunications platform), you will be scheduled for a same day visit in our office (either in the parking lot or in the office, depending on the symptoms) and you will be billed for only 1 visit.

Do the no-show charges apply to telemedicine visits?
Yes. We are in demanding times right now. If you make an appointment and do not show up for it (by clicking the link to connect with your MD), we do reserve the right to impose our no-show fee. We want to make sure that all of our patients that need to be seen can be.

Will I be asked for a credit card?
No. At this time, and with this platform, we will not be asking for credit cards or payment at the time of service. We will bill families after their visit. If you have an outstanding balance, you can see that and pay it on our portal: then click “patient portal”.

How long are these appointments?
A typical telemedicine appointment is about 10-20 minutes long. If you are calling about a more time-demanding issues (eg. depression, anxiety, behavioral concern), just tell the front desk so they can carve out appropriate time.

How long will TVP continue telemedicine?
We’ve had plans to have telemedicine visits as part of our regular schedule for a while now. This current crisis just spurred a quick roll out. When things are back to normal, we will continue to offer telemedicine visits for any appropriate reason (see above). Its been a big hit with our patients and parents so far!

Can kids/families who aren’t register patients at Tanque Verde Pediatrics use this telemedicine platform?
Telemedicine at TVP is for our patients only. But we are accepting new patients right now. So if you know of someone who would like to register as our patient and then schedule a telemedicine visit, please have them call our office: 520-722-2585.

How can I keep up on information regarding TVP’s new programs and policies?
Follow us on Facebook or Instagram for daily updates, ideas and information. Our website will also have all updates on policies and programs posted.

 (please use Google Chrome browser)